GENERAL CONDITIONS OF SALE
Article 1 - LEGAL NOTICE
This site, accessible, is edited by:
Mademoiselle Dacosta Juliette, 234 rue du Faubourg Saint-Honoré, 75008 Paris.
French, born on 15/11/1993.
Siret number: 852 683 796
Hereinafter referred to as the "Operator".
The Operator can be reached at the email address: juliettedacosta@etparis. com
The Publication Director of the Site is Juliette Dacosta.
The brand "and Paris" is a registered trademark at the INPI.
Article 2 – GENERAL PROVISIONS RELATING TO THESE GENERAL CONDITIONS
The general conditions of sale (the "General Conditions of Sale", or the "GTC") are applicable exclusively to the online sale of the products offered by the Operator on the Website.
The T&Cs are made available to customers on the Site where they can be directly consulted and can also be communicated to them on simple request by any means.
The T&Cs are enforceable against the customer who acknowledges, by ticking a box or clicking on the button provided for this purpose, having read them and having accepted them before placing an order. The validation of the order by its confirmation implies acceptance by the buyer of the GCS in force on the day of the order, the conservation and reproduction of which are ensured by the Operator.
Article 3 - DESCRIPTION OF PRODUCTS
The Site is an online clothing sales site open to any natural or legal person using the Site (the Customer).
The Products presented on the Site are each the subject of a description mentioning their essential characteristics. The photographs illustrating, where applicable, the products do not constitute a contractual document.
The Product's user manual, if it is an essential element, appears on the Site or is sent at the latest upon delivery. The Products comply with the requirements of French law in force.
The Customer remains responsible for the terms and consequences of his access to the Site, in particular via the Internet. This access may involve the payment of fees to technical service providers such as Internet access providers, which remain at his expense. In addition, the Customer must provide and be fully responsible for the equipment necessary to connect to the Site.
The Customer acknowledges having verified that the computer configuration it uses is secure and in working order.
Article 4 – CREATION OF THE CUSTOMER AREA
To place an order on the Site, the Customer must first create his personal customer space. Once created, to access it, the Customer must identify himself using his username and his secret, personal and confidential password. It is up to the Customer not to communicate his username and password in accordance with the provisions of the PERSONAL DATA article of these General Conditions. Each Customer agrees to maintain strict confidentiality on the data, in particular username and password, allowing him to access his customer area. Each Customer also undertakes to inform the Operator without delay in the event of loss, misappropriation or fraudulent use of his username and/or password.
After the creation of his personal customer space, the Customer will receive an email confirming the creation of his customer space.
The Customer undertakes when registering to:
- deliver real, accurate, up-to-date information at the time of entry into the service registration form, and in particular not to use false names or addresses, or names or addresses without authorization.
- keep the registration data up to date in order to permanently guarantee their real, exact and up-to-date nature.
The Customer further agrees not to make available or distribute information that is unlawful or reprehensible (such as defamatory information or information constituting identity theft) or even harmful (such as viruses). Otherwise, the Operator will be able to suspend or terminate the Customer's access to the Site at its sole fault.
Article 5 – ORDERS
The Operator strives to guarantee optimal availability of its Products. Product offers are valid within the limits of available stocks.
If, despite the best efforts of the Operator, a Product proves to be unavailable after the Customer's order, the Operator will inform the Customer by email, as soon as possible and the Customer will have the choice between:
- the delivery of a Product of a quality and price equivalent to that initially ordered, or
- reimbursement of the price of the Product ordered at the latest within thirty (30) days of payment of the sums already paid.
It is agreed that apart from reimbursement of the price of the unavailable Product, if this option is requested by the Customer, the Operator is not liable for any cancellation compensation, unless the non-performance of the contract is personally accountable.
With the exception of any mention to the contrary appearing in these General Conditions and without prejudice to the right of withdrawal provided for by applicable law, the Customer's orders are firm and definitive.
Made-to-measure/half-measure pieces are neither refundable nor exchangeable.
The operator may refuse an order from a professional seller.
When placing an order, the Customer must select the chosen Products, add them to his basket, indicating the selected Products and the desired quantities. The Customer has the possibility to check the details of his order and its total price, and to return to the previous pages to possibly correct the contents of his basket, before validating it.
The Customer undertakes to read the General Conditions of Sale then in force before accepting them and to confirm the terms and any delivery and withdrawal costs prior to payment of their order. Confirmation of the order entails acceptance of the GCS and forms the contract.
A copy of these General Conditions as accepted by the Customer will be sent to the Customer by e-mail at the time of confirmation of his Order so that the latter can refer to them.
The contractual information relating to the order (including in particular the order number) will be confirmed by e-mail in good time and at the latest at the time of delivery. The Operator strongly advises the Customer to print and/or archive this order confirmation on a reliable and durable medium as proof. The Operator also advises the Customer to print and/or archive this invoice on a reliable and durable medium as proof.
Any email that will be sent to the Customer as part of an order will be sent to the email address that the Customer uses to identify himself in his customer area.
The Operator reserves the right not to validate the Customer's order for any legitimate reason, in particular in the event that:
- The Customer would not respect the General Conditions in force at the time of his order;
- The Customer's order history shows that amounts are still due from previous orders;
- One of the Customer's previous orders is the subject of a dispute being processed;
- The Customer did not respond to a request for confirmation of his order sent to him by the Operator.
The Operator archives the contracts for the sale of Products in accordance with the applicable legislation. By making a request to the following address etvous@etparis. com, the Operator will provide the Client with a copy of the contract subject of the request.
Any order modification by the Customer after confirmation of his order is subject to the Operator's agreement.
The information communicated by the Customer when placing the order (in particular name and delivery address) is binding on the latter. Thus, the responsibility of the Operator cannot in any way be sought in the event that an error when placing the order prevents or delays delivery/delivery.
The Customer declares to have full legal capacity enabling him to commit to these General Terms and Conditions.
Registration is open to capable adults and minors on the condition that they intervene under the supervision of the parent or guardian holding parental authority. Under no circumstances is registration authorized on behalf of third parties unless you are validly authorized to represent it (legal person for example). Registration is strictly personal to each Client.
In the event of a breach by the Customer of any of the provisions hereof, the Operator reserves the right to terminate the said Customer's account without notice.
Article 6 – TERMS OF PAYMENT AND SECURITY
The Customer expressly acknowledges that any order placed on the Site is an order with payment obligation, which requires the payment of a price against the supply of the Product ordered.
In any event, the Operator reserves the right to check the validity of the payment, before shipping the order, by any means necessary.
Orders can be paid for using one of the following payment methods:
- Payment by credit card. Payment is made directly on the secure banking servers of the Operator's bank, the Customer's bank details do not pass through the Site. The bank details provided during payment are protected by an SSL (Secure Socket Layer) encryption process. In this way, these coordinates are not accessible to third parties.
The Customer's order is recorded and validated upon acceptance of payment by the bank.
The Customer's account will be debited with the corresponding amount only when (i) the details of the bank card used have been verified and (ii) the debit has been accepted by the bank that issued the bank card.
Failure to debit the amounts due will result in the immediate nullity of the sale.
The bank card may in particular be refused if it has expired, if it has reached the maximum amount of expenditure to which the Customer is entitled or if the data entered is incorrect.
- Payment by electronic wallet (Paypal type). The Customer already has an account on the electronic wallet used by the Operator. The Customer can use this account and pay for his order securely without communicating his bank details.
Where applicable, the order validated by the Customer will only be considered effective when the secure bank payment center has given its agreement to the transaction.
As part of the control procedures, the Operator may have to ask the Customer for all the documents necessary to finalize his order. These parts will not be used for any purpose other than these.
Article 7 – PAYMENT OF THE PRICE
The price of the Products in force at the time of the order is indicated in euros all taxes included (TTC) excluding delivery and transport costs. In the event of a promotion, the Operator undertakes to apply the promotional price to any order placed during the advertising period for the promotion.
The price is payable in euros (€) exclusively. The price is payable in full after confirmation of the order. The prices offered include discounts and rebates that the Operator may grant.
If delivery or transport costs apply, they will be added to the price of the Products and indicated separately before the Customer confirms the order. The total amount owed by the Customer and its details are indicated on the order confirmation page.
Article 8 – FORMATION OF THE CONTRACT
The contract between the Operator and the Customer is formed when the Customer sends the confirmation of his order.
The Customer's attention is particularly drawn to the mode of acceptance of the order placed on the Site. When the Customer places his order, he must confirm it by the "double-click" technique, i.e. after having selected the Products added to the basket, the Customer must check and possibly correct the content of his basket (identification, quantity of products selected, price, terms and delivery costs) before validating it by clicking on "I validate my delivery", then he acknowledges accepting these T&Cs before clicking on the "I pay" button, finally he validates his order after having filled in his bank details. The "double click" is equivalent to an electronic signature and is equivalent to a handwritten signature. It constitutes an irrevocable and unreserved acceptance of the order by the Customer.
The archiving of communications, purchase orders and invoices is ensured by the Operator on a reliable and durable medium so as to constitute a faithful and durable copy. These communications, purchase orders and invoices can be produced as proof of the contract. Unless proven otherwise, the data recorded by the Operator on the Internet or by telephone constitutes proof of all transactions between the Operator and its Customers.
The operator reserves the right to withdraw any item offered for sale on the Site at any time and to replace or modify any content or information appearing on the latter. It also reserves the right to refuse to process an order after having sent the customer an order confirmation email when the item proves to be unavailable for technical or other reasons. The customer is informed as soon as possible and reimbursed for the item if he has already paid for it.
The order can be canceled by the Customer by registered letter with acknowledgment of receipt or in writing on another durable medium in the event:
- delivery of a Product that does not conform to the declared characteristics of the Product;
- delivery exceeding the deadline set in the order form or, failing such a date, within thirty (30) days following the conclusion of the contract, after the Operator has been ordered, according to the same methods and without result, to make the delivery within a reasonable additional time;
In all these cases, the Customer may demand reimbursement of the deposit paid plus interest calculated at the legal rate from the date of receipt of the deposit.
The command can be resolved by the Operator in case:
- the buyer's refusal to take delivery;
- non-payment of the price (or the balance of the price) at the time of delivery.
Article 9 – RETENTION OF OWNERSHIP
The Operator remains the exclusive owner of the Products ordered on the Site until the full price has been received, including any shipping costs.
Article 10 – SHIPPING AND DELIVERY
The online sales offers presented on the site are reserved for consumers residing in France or, where applicable, in a member country of the European Union, and for deliveries in these same geographical areas.
Delivery means the transfer to the Customer of physical possession or control of the Product.
Delivery is made to the delivery address indicated by the Customer. This must be the residential address of the Customer, of a natural person of his choice or of a legal person. Delivery cannot be made to hotels or to PO boxes.
The shipping costs are those specified during the finalization of the order and are accepted by the validation of the order.
The Operator undertakes, in accordance with the delivery deadline indicated on the Site for each of the Products, to deliver the Products within a maximum period of thirty (30) days after receipt of the order.
Delivery times are announced in working days on the Site when ordering. These times do not include the preparation and shipment of the order or the time provided by the carrier.
The Operator undertakes to ship the Products in accordance with the deadlines announced on each Product sheet and in the basket, provided that payment for the order has not been previously refused.
However, if one or more Products could not be delivered within the time initially announced, the Operator will send an email indicating to the Customer the new delivery date.
The Products will be delivered to the address indicated by the Customer when ordering. It is therefore up to him to check that this address does not contain any errors. The Operator cannot be held liable if the address provided by the Customer is incorrect, thus preventing or delaying delivery.
Upon delivery, you may be asked to sign a receipt.
On delivery, it is the Customer's responsibility to check that the Products delivered comply with his order and that the package is sealed and undamaged. If this is not the case, the Customer must imperatively indicate it on the delivery note. No claim on the quantity or condition of the Product will be accepted if the claim has not been made on the delivery note.
Parcel lost during shipment: the Operator disclaims all liability and will refuse any reimbursement in the event of loss of the parcel by Colissimo or Chronpost or in the event of an unusual delivery time due to La Poste.
Article 11 – RIGHT OF WITHDRAWAL
If a Product delivered does not give full satisfaction to the Customer, the latter may return it to the Operator. The Customer will have fourteen (14) days to do so from the date of receipt of the order.
In accordance with article L. 221-21 of the Consumer Code and in order to implement this right of withdrawal under the conditions of articles L. 221-18 and following of the Consumer Code, the Customer is invited to complete the standard withdrawal form accessible at the following address https://www. public service. fr/professionals-companies/yourrights/R38397
The Operator will send an acknowledgment of receipt of the Customer's withdrawal request by e-mail.
Where applicable, the Customer may exercise his right of withdrawal by notifying the following information to the Operator:
- name, geographical address, telephone number and e-mail address;
- decision to withdraw by means of an unambiguous statement (for example, letter sent by post, fax or e-mail when these contact details are available and therefore appear on the standard withdrawal form). The Customer can use the model withdrawal form but it is not mandatory.
To return a product, the Customer can go to the "Contact Us" page of the Website and complete the form specifying the order number and the reason for the return.
Return costs are free for the first order placed on the Site. Then, the return costs are the responsibility of the Customer, unless the goods cannot normally be returned by post, in which case the Operator will recover the Product at its own expense.
The exceptions of article L. 221-28 of the Consumer Code apply and prevent the exercise of the right of withdrawal, in particular if the order consists of a contract for the supply of goods made to the consumer's specifications or clearly personalized. A custom-made piece (size, length, etc. different from standard parts) will not be exchanged or refunded.
The returned Product must be in its original packaging, in perfect condition, suitable for resale, unused, unworn, with the label, and with all possible accessories.
A Product that has been washed without respecting the washing and drying conditions indicated on our site cannot be returned.
In addition to the returned Product, the return package must also contain a letter specifying the exact and complete contact details (surname, first name, address) of the Customer as well as the order number, and the original purchase invoice.
The Operator will reimburse the Customer for the amount of the Product within fourteen (14) days of receipt of the Product and all the elements allowing the Customer to be reimbursed. This refund may be made by the same means of payment as that used for the Customer. As such, the Customer who has paid for his order in the form of credit notes / gift vouchers may be reimbursed by credit notes / gift vouchers according to the Operator's wishes.
If the Customer wishes to exchange his Product, he must make a request to the Operator's customer service.
The exchanged Product will only be sent when the first Product has been received, in perfect condition, by the Operator.
If there is a difference in amount between the two Products, the Customer agrees to pay the existing difference between the two Products with the Operator.
A Product that has been exchanged cannot be refunded.
Showroom collection: the Customer who chooses to collect his order directly on site has 14 days to pick it up. The operator then keeps the product for 3 months, but no refund can be made once the 14-day period has passed.
By accepting these General Conditions of Sale, the Customer expressly acknowledges having been informed of the terms of withdrawal.
Article 12 – CUSTOMER SERVICE
The Customer can contact the Operator:
- by email to etvous@etparis. comindicating his name, telephone number, the subject of his request and the number of the order concerned.
- on the Website, by completing the form in the "Contact Us" section
Article 13 – INTELLECTUAL PROPERTY AND LICENSE TO USE THE SITE
The Operator is the sole owner of all the elements present on the Site, in particular and without limitation, all texts, files, images, whether animated or not, photographs, videos, logos, drawings, models, software, brands, visual identity, database, structure of the Site and all other elements of intellectual property and other data or information (hereinafter, the "Elements") which are protected by French and international laws and regulations relating in particular to intellectual property.
Consequently, none of the Elements of the Site may in whole or in part be modified, reproduced, copied, duplicated, sold, resold, transmitted, published, communicated, distributed, broadcast, represented, stored, used, rented or exploited any other way, free of charge or against payment, by a Customer or by a third party, whatever the means and/or the media used, whether known or unknown to date, without the prior express and written authorization of the Operator on a case-by-case basis, and the Customer is solely responsible for any unauthorized use and/or exploitation.
Furthermore, it is specified that the Operator is not the owner of the content put online by the Customers, for which the latter remain fully responsible and guarantee the Company against any recourse in this respect. Customers grant the Operator a non-exclusive transferable, sublicensable, free and worldwide license to use the intellectual property content they publish on the Site, for the entire duration of protection of this content.
The Operator reserves the right to take legal action against persons who have not complied with the prohibitions contained in this article.
ARTICLE 14 – LIABILITY AND WARRANTY
The Operator cannot be held responsible for the non-performance of the contract by the Customer or due to an event qualified as force majeure by the competent courts or even for the unforeseeable and insurmountable fact of any third party herein.
The Operator cannot be held responsible for information imported, stored and/or published on the Site by Customers. The Operator cannot be held responsible for any information published by a Customer on the Site and for direct or indirect damage that this use could cause to a third party, the Customer at the origin of the publication remaining solely responsible for this. title.
The Customer acknowledges that the characteristics and constraints of the Internet do not guarantee the security, availability and integrity of data transmissions on the Internet. Thus, the Operator does not guarantee that the Site and its services will operate without interruption or operating error. In particular, their operation may be temporarily interrupted for maintenance, updates or technical improvements, or to change the content and/or their presentation.
The Operator cannot be held responsible for the use that would be made of the Site and its services by Customers in violation of these General Conditions and for the direct or indirect damage that this use could cause to a Customer or to a third. In particular, the Operator cannot be held responsible for false declarations made by a Customer and for his behavior vis-à-vis third parties. In the event that the responsibility of the Operator is sought because of such behavior of one of its Customers, the latter undertakes to guarantee the Operator against any judgment pronounced against it as well as to reimburse the Operator of all costs, including attorneys' fees, incurred for its defence.
The Customer is solely responsible for all of the content that he puts online on the Site, for which he expressly declares that he has all the rights, and guarantees the Operator in this respect that he does not put online content violating third-party rights, in particular intellectual property, or constituting an attack on persons (including defamation, insults, insults, etc. ), respect for private life, an attack on public order and morality (in particular, apology for crimes against humanity, incitement to racial hatred, child pornography, etc. ) In the event of violation of the laws in force, morality or these General Conditions, the Operator may automatically exclude the Customers who have been guilty of such offenses and delete information and references to this contentious content. The Operator is qualified as a host with regard to the content put online by third parties. As such, it is recalled that the Operator has no general obligation to monitor the content transmitted or stored via the Site. In the event that the Operator's liability is sought for content posted by the Customer, the latter undertakes to guarantee the Operator against any conviction pronounced against it as well as to reimburse the Operator. of all costs, in particular attorneys' fees, incurred for his defence.
Independently of any additional contractual guarantee (commercial guarantee) which may be granted, the Products benefit from the legal guarantee of conformity provided for in Articles L. 217-4 and following of the Consumer Code (in particular L. 217-4 to L. 217-14 of the Consumer Code), and the guarantee against hidden defects provided for in articles 1641 to 1649 of the Civil Code.
When you act within the framework of the legal guarantee of conformity:
- you have a period of two (2) years from delivery of the goods to act:
- you can choose between repairing or replacing the good, subject to the cost conditions provided for in article L. 217-9 of the Consumer Code;
- you are exempted from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods (except second-hand goods).
You can decide to implement the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, you can choose between canceling the sale or reducing the sale price in accordance with article 1644 of the Civil Code.
Reproduction of articles L. 217-4, L. 217-5, L. 217-7, L. 217-9 and L. 217-12 of the Consumer Code, article 1641, 1644 and the first paragraph of article 1648 of the Civil Code, as in force on the date of these General Conditions:
Art. I 217-4 of the consumer code:
"The seller delivers a good in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »
Art. I 217-5 of the consumer code:
"The good conforms to the contract:
1° If it is specific to the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Art. I 217-7 of the consumer code:
"The defects of conformity which appear within twenty-four months from the delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise.
For goods sold second-hand, this period is set at six months.
The seller can challenge this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity. »
Art. I 217-9 of the consumer code:
“In the event of a lack of conformity, the buyer chooses between repairing and replacing the good. However, the seller may not proceed according to the choice of the buyer if this choice entails a manifestly disproportionate cost with regard to the other method, taking into account the value of the good or the importance of the defect. He is then required to proceed, unless this is impossible, according to the method not chosen by the buyer”.
Art. I 217-12 of the consumer code:
"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Art. 1641 of the civil code:
"The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it , or would have paid less, if he had known them. »
Art. 1644 of the civil code:
“In the case of articles 1641 and 1643, the buyer has the choice of returning the thing and having the price returned, or keeping the thing and having part of the price returned. »
Art. 1648 paragraph 1 of the civil code:
"The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »
It is recalled that the search for amicable solutions prior to a possible legal action does not interrupt the time limits for action of the legal guarantees nor the duration of any possible contractual guarantee.
Furthermore, the operator shall not be held liable for any non-execution or delay in the execution of orders, caused by events relating to cases of Force Majeure.
The operator will not be held responsible for any non-execution or delay in the execution of orders, caused by events beyond its control (for example: transport strike, postal delay, etc. )
ARTICLE 15 – PERSONAL DATA
In accordance with the law of January 6, 1978, the personal data requested from the Customer is strictly necessary for the processing of his Order.
In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by mail and providing proof of identity, to the following address: etvous@etparis. com The User may at any time oppose the receipt of commercial offers, by writing to the address indicated above, or by clicking on the link provided for this purpose in the e-mails received.
Article 16 – HYPERTEXT LINKS
The hypertext links available on the Site may refer to third-party sites not published by the Operator. They are provided solely for the convenience of the Customer, in order to facilitate the use of the resources available on the Internet. If the Customer uses these links, he will leave the Site and will then agree to use the third-party sites at his own risk or, where applicable, in accordance with the conditions which govern them.
The Customer acknowledges that the Operator does not control or contribute in any way to the development of the conditions of use and/or the content applying to or appearing on these third-party sites.
Consequently, the Operator cannot be held responsible in any way whatsoever for these hypertext links.
In addition, the Customer acknowledges that the Operator cannot guarantee, guarantee or endorse all or part of the conditions of use and/or the content of these third-party sites.
The Site may also contain promotional hypertext links and/or advertising banners to third-party sites not published by the Operator.
The Operator invites the Customer to inform him of any hypertext link present on the Site which would allow access to a third-party site offering content contrary to the law and/or morality.
The Customer may not use and/or insert a hypertext link pointing to the site without the prior written consent of the Operator on a case-by-case basis.
ARTICLE 17 - REFERENCES
The Client authorizes the Operator to mention the Client's name and logo as a reference in its communication media (brochure, website, commercial proposal, press relations, press release, press kit, communication internal, etc )
ARTICLE 18 - GENERAL PROVISIONS,
ENTIRE AGREEMENT OF THE PARTIES
These General Conditions constitute a contract governing the relationship between the Customer and the Operator. They constitute all of the rights and obligations of the Company and the Operator relating to their subject. If one or more stipulations of these General Terms and Conditions were declared void pursuant to a law, regulation or following a final decision by a competent court, the other stipulations will retain their full force and scope. In addition, the fact for one of the parties to these General Conditions not to avail itself of a breach by the other party of any of the provisions of these General Conditions cannot be interpreted as a waiver on its part of rely in the future on such a breach.
CHANGES TO TERMS
The Operator reserves the right to modify at any time and without notice the content of the Site or the services available there, and/or to temporarily or permanently cease operating all or part of the Site.
In addition, the Operator reserves the right to modify at any time and without notice the location of the Site on the Internet, as well as these General Conditions. The Customer is therefore required to refer to these General Conditions before any use of the Site.
The Client acknowledges that the Operator cannot be held liable in any way whatsoever towards him or any third party as a result of these modifications, suspensions or terminations.
The Operator advises the Customer to save and/or print these General Conditions for safe and lasting storage, and thus be able to invoke them at any time during the performance of the contract if necessary.
CLAIM - MEDIATION
In the event of a dispute, you must first contact the company's customer service department by email at etvous@etparis. com
In the event of failure of the complaint request to customer service or in the absence of a response from this service within ten (10) days, the Customer may submit the dispute relating to the purchase order or the present T&Cs opposing the Operator to the following mediator: the online dispute resolution platform of the European Commission at the following address, https://ec. europa. eu/consumers/odr
The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
These General Conditions are governed, interpreted and applied in accordance with French law.
ACCEPTANCE OF THE GENERAL CONDITIONS BY THE CUSTOMER
The Customer acknowledges having carefully read these General Conditions.
By visiting the Site, the Customer confirms that he has read the General Conditions and accepts them, making him contractually bound by the terms of these General Conditions. Likewise when the customer creates his customer space on the site.
The General Conditions applicable to the Customer are those available on the date of the order, a copy dated to date of which can be given to the Customer at his request, it is therefore specified that any modification of the General Conditions which would be made by the Operator will not apply to any order made previously, except with the express agreement of the Customer at the origin of a given order.
Date of last update: November 3, 2019