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FAQ & Contact

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FAQ

Product

We have a size guide available on each product page. Send us a message on Instagram or on etparis.info@gmail.com if you have any doubts. We will be happy to advise you!

Some of our products may be back in stock. In this case, you are offered to create an alert directly on the page of the product in question, indicating your e-mail address.

Where to find us ?

You can make an appointment in our Parisian Showroom in the 8th arrondissement, where all our collections are available.

Click here to make an appointment

Order

When your order is sent, you will receive a link by e-mail, allowing you to track your package.

The email has surely slipped into your spam. If this is not the case, please contact customer service at the following address: etparis.info@gmail.com

Please contact us via customer service at: etparis.info@gmail.com

Delivery

We offer delivery from 200€ of purchase. If the total of your order amounts to less than 200 euros, several options are available to you:

- Withdrawal in store (75008): Free

- Delivery to a Colissimo Pickup Point : 3.20€

- Home delivery: 5.90€

In stock: delivery within 5-7 working days.

Pre-Order: delivery indicated on each product page, just above the buy button.

For urgent delivery, you can contact us on etparis.info@gmail.com

Please contact us at: etparis.info@gmail.com

Return and exchange

You have 14 days to exchange or return your parts. See return conditions here

The refund arrives in 14 working days, from the receipt of the package, as well as the verification of the compliant condition of the part. See return conditions here

You can track your return package from the pre-paid return label that we will send you following your request.

We will edit and email you a pre-paid return label, following your exchange or refund request.

Payment

- Credit Card

- Payment in 3 instalments (Alma)

- Paypal

- Cheques, bank card or cash at the showroom

Yes, payment in 3 installments free of charge is available from a purchase of €100. You can select this option at checkout.

Yes, we use the 3D secure system with our partner PayPlug, in order to secure all your payments.

Add the promo code in the "gift card or promo code" tab at the step before payment.

It is possible that a payment failure occurs. If this persists please contact us via: etparis.info@gmail.com

Your invoice is sent to you automatically by email. It may have slipped into your spam.

Responsibility

Our parts are produced in France in their entirety. They are made in Paris, Bordeaux and Roanne, in short circuit and in limited edition. Learn More

Everything is explained here

We produce our pieces in limited editions.

If a piece catches your eye, don't hesitate, go for it!

Our engagements